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Frequently Asked Questions
We welcome any questions that you have and/or answers that you can provide. Your feedback is very important to us!
How can ClubSupport Australia help sports clubs/team raise real support $$$?
It is simple and uncomplicated. Login to the ClubSupport Australia web-site, register your Club/Team and Members and use our portal to shop on-line.
Some of my purchases haven’t been updated – why?
Will I receive ‘junk, spam’ emails from ClubSupport Australia when I sign up? What should I do if I change my details? Where can you shop online? What are the advantages for the online stores?
How much support $$$ can a club or team earn by using ClubSupport Australia’s Web-site and Portal?
Can all club/teams participate?
How do we get started? Once you register your Club or Team with ClubSupport Australia’s Web-site - You are ready to go.
ClubSupport - each and every time you shop on-line.
How much does it cost for clubs/teams to register with ClubSupport Australia?
It is free and with no obligation to use the Web-site and facilities once you are registered. No hidden costs and you can un-register at any time.
How quickly can I see the support $$$ I have earned for my club/team?
ClubSupport Australia updates the web-site each 24 hours. Crediting support $$$ is dependent on on-line stores reporting to ClubSupport Australia. Sometimes on-line stores report in batches and this takes some extra time. However, should no crediting happen after 36 hours please advise ClubSupport Australia.
It is important that you only purchase via the ClubSupport Australia Web-site and portal. This ensures that all your purchases receive support $$$. If you bypass the ClubSupport Australia Web-site and purchase with one of our on-line partners independently we cannot credit you with support $$$. Cookies can sometimes play havoc with on-line purchases so it is best to always use the ClubSupport Australia web-site ONLY.
You will receive an email newsletter generated by ClubSupport Australia with special offers from ClubSupport Australia Partners. If you do not wish to subscribe to this service just let us know and we will remove you from our email database.
You can change your personal details by logging on to your clubs web page on the ClubSupport Australia web-site and click ‘Change My Details’. You can change your email address, telephone numbers and postal address etc.
You can shop at the over 100 on-line stores. We add more each day depending on many factors mostly we like to hear from you and what you recommend.
Is ClubSupport Australia e-commerce concept a discount club?
No, it is not based on organized discounts for members. The ‘discount’ is given to the club/team nominated by the member.
What are the advantages by becoming a member?
Members - who shop via ClubSupport Australia web-site – support their own club. Members directly benefit from supporting their club in this unique way. Clubs benefit with support $$$ from each member. Where you spend the support $$$ is up to you!
The online stores increase their revenue and at the same time support the club culture in Australia.
How are the member’s purchases being registered?
We can track when a member has made a purchase via ClubSupport Australia. It is a seamless and transparent system with each electronic purchase via the ClubSupport Australia Web-site.
Yes, we do. All information and personal details are kept confidential and are not passed on to third parties without explicit endorsement from each member. ClubSupport Australia and your own club are the only ones who have access to this information.
This depends on your on-line purchases. On-line stores will always show you the offer prior to purchase. There is no limit.
How does ClubSupport Australia receive revenue?
ClubSupport Australia earns revenue by the turnover created by online sales. The revenue we receive from the on-line stores is split with the clubs.
How can clubs/teams and their members make sure they will receive the support $$$?
ClubSupport Australia only endorses companies and businesses that share our goals. ClubSupport Australia’s Privacy Policy and Terms and Conditions provide more information on our open and transparent business.
How often can the support $$$ be handed over to the clubs/teams?
Once each calendar year in March and the minimum amount is AU$200.00. Please read our ‘Terms and Conditions’ for further details.
Yes all Clubs, Teams and Members are welcome. We reserve some rights and these are set out in our ‘Terms and Conditions’.